You got questions, we've got answers

LETS TALK ABOUT IT!

​We know that booking a photography session comes with a lot of questions, and we’re here to make the process as smooth as possible. Whether you’re wondering about our booking process, turnaround times, or what to wear to your session, our Frequently Asked Questions have you covered. If you don’t see what you’re looking for, feel free to reach out—we’re happy to help!

Frequently Asked Questions

1. Can i get all the unedited images?

A: We never deliver unedited images to our clients and here's why:

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1. Protecting the Brand

As a photographer, my reputation is built on the quality of the images I produce. The editing process is a crucial part of creating the polished, professional look you expect when hiring me. Unedited images are essentially incomplete and don’t reflect my brand or the standard of work I promise to deliver.


2. Creative Vision

Photography is an art, and editing is where I bring my creative vision to life. Adjusting lighting, color, and composition ensures the final product is a true representation of the style and quality you’ve seen in my portfolio.


3. Professional Quality

Unedited images may have minor imperfections—like uneven lighting or color inconsistencies—that are part of the raw capture process. Editing transforms these raw captures into polished, high-quality images suitable for display, sharing, or printing.


4. Client Experience

I aim to give you the best possible experience and results. Providing unedited images could lead to confusion or dissatisfaction, as they might not meet the expectations we set during our consultation.


5. Trust in Expertise

You hired me because of my expertise and the quality of my work. Part of that trust is allowing me to fully craft your images, from capture to final delivery, to ensure they’re the best they can be.

2. when will i receive my photos?

A: Turnaround time depends on the type of session. Typically, portrait and branding photos are delivered within 1–2 weeks, while wedding and event galleries take 4–6 weeks. Rush delivery is available for an additional fee.

3. What is your cancellation or rescheduling policy?

At DCN Media Group Inc., we understand that unexpected changes can occur. However, to ensure fairness and maintain our scheduling commitments, the following policy applies to all bookings:

Deposits: All deposits are non-refundable and serve to secure your booking date and time.

Rescheduling: Session dates may be changed no later than 48 hours before the scheduled session. Requests made after this window will be treated as a cancellation and will require a new booking and deposit.

Studio Bookings: If a client has reserved a studio for their session, it is the client’s responsibility to cancel or modify that studio reservation directly with the studio and to rebook it for the newly agreed-upon date.

No-Shows: Failure to attend your scheduled session without prior notice will result in the forfeiture of your deposit and session time.

By securing your booking with DCN Media Group Inc., you acknowledge and agree to the terms of this cancellation policy.

4. Do you offer digital files, prints, or albums?

Yes, we do! At DCN Media Group Inc., we offer a variety of options to preserve and showcase your images — including high-resolution digital files, professional prints, and custom-designed albums. Each option is crafted to highlight your story in the best possible way. For more information and personalized recommendations, please speak with one of our associates to schedule a consultation after your session.